


What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process: If you have completed all the above steps and your product still has a problem, service the product.Ĭost of repair out-of-warranty printers may apply. Click here to update the firmware of the printer with a USB connection.What were the results when you ran the printing and scanning doctor (she print or scan, error messages)?.Please download and run the print and Scan of the doctor, it will be probably diagnose and fix the problem you are experiencing. If there's an error message displayed in the menu on the front panel, before the display of the printer turns off? Make sure that the printer is connected directly to a wall outlet (do not use a bar or a surge protector).

This ensures that the printer is full on and can help this situation.

Hi you for joining the Forums of HP Support! The screen at the front of the printer automatically turns off as well, as he is extinguished. Printing worked initially, but now I get the message "the printer into an error state" when I try to print. Just received this printer refurbished HP 2 weeks ago to replace the one who had a problem with printhead. HP Officejet Pro 6830: Get the printer and the message "the printer into an error state" will not be printed
